Return & Refund Policy

Effective Date: Oct 3, 2026

At TheTravelMax, we aim to provide clear information regarding cancellations, changes, and refunds. All bookings are subject to the terms and conditions of the airline, cruise line, or travel supplier.

Cancellation Requests

Customers may request cancellation of their booking by contacting TheTravelMax. Cancellation eligibility depends on the rules of the applicable airline, cruise line, fare, ticket, or reservation.

Some bookings may be non-refundable, while others may allow cancellation with applicable fees or penalties.

Refund Eligibility

Refunds are determined based on the applicable supplier’s fare and cancellation rules. A refund may be available when permitted by the airline, cruise line, or travel supplier.

Any applicable service fees, processing fees, cancellation charges, or other non-refundable amounts may be deducted from the refund.

Refund Processing

Once a refund is approved, TheTravelMax will submit or process the request according to the applicable supplier’s procedures. Processing times may vary depending on the airline, cruise line, payment provider, and method of payment.

Approved refunds are generally returned to the original payment method used for the booking.

Changes & Rebooking

Requests to change travel dates, times, passenger information, routes, or other booking details may be subject to availability, fare differences, supplier penalties, and applicable service fees.

Rebooking options are determined by the applicable airline, cruise line, or travel supplier.

Supplier Cancellations or Changes

If an airline, cruise line, or other travel supplier cancels, delays, or significantly changes a booking, available refund, credit, or rebooking options will depend on the supplier’s applicable policies.

TheTravelMax will assist customers with available options but does not control supplier decisions or policies.

Non-Refundable Bookings

Certain tickets, fares, cruise reservations, promotional offers, and service fees may be non-refundable. Customers are encouraged to review the applicable terms before completing a booking.

Contact Us

For cancellation, refund, or rebooking assistance, please contact us:

TheTravelMax
Phone: (833) 307-4463
Email: info@thetravelmax.com